Return & Refund Policy

Return & Refund Policy

At FitMyVibe, we honor the hard work behind every order. Since most items are made to order and/or personalized, we have established the following policies to ensure a fair and smooth experience.

⚠️ Personalized Items (Final Sale):
Because each item is uniquely crafted with your specific text (e.g., names, years) and/or designs, we cannot accept returns or exchanges for “change of mind,” ordering the wrong size, or color selection errors.
Important: Please double-check spelling and numbers before submitting. If incorrect personalization details are provided by the customer, the order is not eligible for a free replacement or refund. If we make a production error (e.g., misprint or incorrect text not matching your order), we will provide a FREE REPLACEMENT or FULL REFUND.

📦 Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, or misprinted, we will make it right with a FREE REPLACEMENT or a FULL REFUND. No need to ship the defective item back.

Claim window: Please contact us within 15 days of the delivery date shown by the carrier tracking.

How to file a claim:

  • Email support@fitmyvibe.com with your Order Number and a short description of the issue.
  • Attach clear photos/videos of the item and any damaged packaging (if applicable).
  • Our team will review and respond within 2 business days with the next steps (replacement or refund).

Refund processing: Approved refunds are issued to the original payment method. Please allow 3–10 business days for the refund to appear on your statement, depending on your bank/payment provider.

⏱️ Order Cancellation

Production starts fast.

  • Within 2 hours: Full refund guaranteed.
  • After 2 hours: As design and production may have begun, cancellations are handled on a case-by-case basis.

If you need to cancel, email support@fitmyvibe.com as soon as possible with your order number.

🚚 Lost Packages / Delivery Issues

If tracking shows “Delivered” but you can’t find your package:

1. Check around your property and with neighbors/building management.
2. Contact your local carrier to request delivery details (GPS/photo if available).
3. If still missing, email us with your order number and tracking information. We will assist with the investigation.

Important: Carrier selection may vary depending on destination and logistics conditions. For packages marked “Delivered” but not received, we will assist with the investigation with the carrier, but we do not guarantee a replacement or refund in cases of theft or misplacement after delivery.

📝 Additional Notes

  • No digital products: We sell physical items only (not digital downloads).
  • Exchanges: Because items are made to order, we do not offer standard exchanges. If you believe there is a production issue, please contact us and we will review your case.
  • Policy updates: We may update this policy from time to time. The version published on this page applies to your purchase.

Questions about your specific order?
Our support team is standing by: support@fitmyvibe.com